Last updated: 15th April 2026
1. About Us
This website is operated by Tinker Tune Labs (“we”, “us”, “our”).
Website: www.tinkertunelabs.co.uk
Contact email: tinkertunelabs@gmail.com
These Terms & Conditions govern your use of this website and any purchase of digital products made through or from this website.
2. Scope of These Terms
These Terms & Conditions apply to:
- your use of this website; and
- your purchase of digital products, including software plugins, installers, updates, documentation, and related digital materials that we make available.
By using this website, you agree to these Terms & Conditions. If you purchase a product, you also agree to any additional terms that apply to that product, including the applicable End User Licence Agreement (“EULA”).
If you are a consumer, nothing in these Terms & Conditions limits or excludes any rights or remedies you may have under applicable consumer law that cannot lawfully be limited or excluded.
3. Products and Product Information
We sell digital audio software products and related digital content.
Product descriptions, screenshots, audio examples, supported plugin formats, operating system requirements, activation requirements, compatibility information, and other product details provided on this website or at the point of sale form part of the information available to you before purchase.
You are responsible for reviewing the product information carefully before placing an order, including supported operating systems, plugin formats, host requirements, and any activation or internet requirements stated for the product.
4. Orders and Checkout
Orders are processed through Gumroad or another checkout provider identified at the point of purchase.
When you place an order, your transaction may also be subject to the terms, policies, and processes of the applicable checkout or payment provider.
We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases of suspected fraud, technical error, pricing error, misuse, breach of these Terms & Conditions, or circumstances where we are unable lawfully or practically to supply the product.
5. Prices and Taxes
Prices are as stated at the point of sale.
Where applicable, VAT, sales tax, or similar charges may be added, collected, or remitted by the checkout provider in accordance with applicable law and the provider’s own processes.
We may change prices at any time, but price changes will not affect orders that have already been accepted.
6. Delivery and Access
Our products are supplied digitally.
Access to purchased products may be provided by download link, customer library, email, licence key, account access, or another digital delivery method specified at the point of sale.
You are responsible for:
- providing accurate purchase information, including a valid email address;
- ensuring that you can receive emails and access download or account links;
- keeping your purchase records, licence details, and account credentials secure.
7. Cancellation Rights for Digital Content
If you are a consumer, you may ordinarily have a legal right to cancel certain distance contracts within 14 days.
However, where you purchase digital content supplied immediately and not on a tangible medium, you expressly agree that supply may begin during the cancellation period and acknowledge that, once supply has begun, you may lose your legal right to cancel.
Nothing in these Terms & Conditions affects any statutory rights you may have if a product is faulty, misdescribed, not fit for purpose, or otherwise does not conform to the contract.
8. Refunds and Consumer Rights
Refund requests for purchases made through Gumroad may be processed through Gumroad in accordance with its platform terms, policies, and dispute-handling procedures.
If you believe a product is faulty, misdescribed, materially non-conforming, or not functioning in accordance with its stated specification, you should contact us at [Contact email] with reasonable details of the issue so that we can investigate and, where appropriate, provide support, a fix, repair or replacement, price reduction, refund, or other remedy required by applicable law.
We do not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
9. Licence and Permitted Use
When you purchase one of our products, you receive a licence to use the product; you do not acquire ownership of the software or its intellectual property.
Use of each product is subject to the applicable EULA, including terms relating to activation, permitted devices, restrictions on sharing or resale, updates, and termination.
If there is any conflict between these Terms & Conditions and the applicable EULA in relation to your use of the software itself, the EULA will govern that aspect of use. These Terms & Conditions continue to govern the website, the sale transaction, and related matters unless stated otherwise.
10. Activations, Updates, and Major Versions
Some products require activation or licence verification.
Unless we expressly state otherwise on the product page or in a separate written agreement:
- a purchased licence includes the version of the product made available at the time of purchase;
- the licence also includes bug fixes, patches, maintenance releases, compatibility updates, and other minor updates that we generally make available for the same Major Version line of that product, at no additional charge;
- new Major Versions may be offered separately and may require payment of an upgrade fee or the purchase of a new licence; and
- we may, but are not obligated to, offer discounted upgrade pricing or other promotions to existing customers.
For these Terms & Conditions, a “Major Version” means a version identified by a change to the number to the left of the first decimal point (for example, version 1.x to 2.x), unless we clearly state a different versioning scheme for the product.
We are not obligated to develop, release, or continue providing any particular update, feature, or future version of any product.
11. Support
We may provide customer support by email or other channels identified on this website.
Unless we expressly state otherwise, we do not guarantee any particular response time, support duration, or level of future support.
We may ask for reasonable information to investigate technical issues, including operating system version, host/DAW version, plugin version, licence details, and steps to reproduce the issue.
12. Acceptable Use of This Website
You agree not to:
- misuse this website or any product;
- attempt to gain unauthorised access to the website, any account, licence system, or related infrastructure;
- interfere with the operation or security of the website;
- upload or transmit malicious code, spam, or unlawful material;
- use the website or products in a way that infringes our rights or the rights of any third party.
13. Intellectual Property
All content on this website, including branding, text, images, audio, graphics, logos, software, product names, documentation, and downloadable materials, is owned by us or licensed to us and is protected by intellectual property laws.
Except as expressly permitted by law or by the applicable EULA, you may not copy, reproduce, republish, distribute, exploit, or create derivative works from any part of this website or our products without our prior written permission.
14. Third-Party Services and Software
This website, our checkout process, or our products may rely on or interact with third-party services, including Gumroad, payment providers, email providers, hosting providers, plugin hosts, operating systems, and third-party software components.
We are not responsible for third-party services, software, policies, outages, or changes outside our reasonable control.
15. Liability
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage, or for any loss of profit, revenue, business, goodwill, data, or opportunity arising out of or in connection with your use of this website or any product.
Subject to the above, and to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms & Conditions, the website, or any product will not exceed the greater of:
- the amount you paid for the relevant product; or
- GBP 100.
Nothing in these Terms & Conditions excludes or limits any non-excludable rights or remedies available to consumers under applicable law, including in relation to digital content that is not of satisfactory quality, not fit for purpose, or not as described.
You are responsible for maintaining appropriate backups of your projects, sessions, systems, and data.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on this website at the time of your purchase or use of the website will apply, unless a later version is required by law or expressly accepted by you.
17. Governing Law
These Terms & Conditions and any non-contractual disputes arising out of or in connection with them are governed by the laws of England and Wales, excluding conflict of laws rules.
The courts of England and Wales will have exclusive jurisdiction, unless applicable consumer law gives you the right to bring proceedings in another forum that cannot lawfully be waived.
18. Contact
For questions about these Terms & Conditions, contact:
Tinker Tune Labs
tinkertunelabs@gmail.com
www.tinkertunelabs.co.uk